--- title: "RetailEdge Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RetailEdge. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RetailEdge is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/retailedge-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Retail POS System Software](https://www.softwareadvice.com/retail/) / [RetailEdge](https://www.softwareadvice.com/retail/retailedge-profile/) / RetailEdge Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/retailedge-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/retailedge-profile/alternatives/) # RetailEdge User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 188 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 149 reviews (79%) - 4 stars: 36 reviews (19%) - 3 stars: 2 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Retail Edge keeps my inventory very organized and I am able to pull reports on most any aspect including sales, customers, receiving, inventory and sales history. - Also the ability to sync with my Shopify site is a game changer. - The one time cost is a huge benefit over the subscription model. Plus the technical support is quick and knowledgable. ### Most mentioned cons - Cashier security feature is cumbersome. If turned on, it forces you to key in credentials for every action We are new so perhaps we are missing something? - Needs better reports, no section to add mutiple images for a customer, regarding purchases or product issues. - They have an extensive choice of reports, and perhaps I do not know how to use them properly to get exactly what I want at times. ## RetailEdge customer reviews Showing reviews 1-25 of 188 (page 1). ### Best for what I need. - Overall rating: 5/5 - Reviewer: Joyce S. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. RetailEdge is truly that. an in the retail world. It is easy to learn and I like all of the reports that are available. I need more instruction on making reports that I want, if that is a possibility. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fairly easy to use. I can get help quickly when needed, since I am a Gold Member. Just a phone call, or email away. #### Cons I would like an F key for 'Add'. There are times when reaching for the mouse is cumbersome. I am not sure what all of the F keys are for, but I like F4 & F5 the most. #### Vendor response Joyce, thank you for your review and comments. We appreciate them and it helps us to make the program better. There are a number of 'F' keys built into the program. You can see a list of them at https://retailedge.com/help/index.html?hotkeys.htm. We use F3 to add customers to a sale, we use accelerator keys for most of the buttons in the Managers (Customer, Inventory, Purchase Order, etc.). You can see the the first letter of the text on the button is underlined. In Add, the A is underlined. So pressing the Alt key and A will "press" that button. So there is no need to use the mouse. If you have any other comments or suggestions please let us know. Thanks. Replied March 2026 --- ### Absolute Best POS Software Available! - Overall rating: 5/5 - Reviewer: Pryce B. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RetailEdge has exceeded my expectations, and is by far the absolute best bang for the buck when it comes to POS systems. It is the best POS software I have used at any price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1) It resides on my computer and not dependent on the “cloud” 2) The price is great 3) The learning curve is not very steep and customer service is outstanding 4) It is very flexible and can accommodate many different businesses 5) Tech support is easy to work with and bugs are quickly addressed and resolved 6) Emailing quotes, invoices, statements, etc. is a simple button click 7) Tracks customers and their purchases, special orders, layaways, account payments, etc. — it can even track loyalty rewards for your customers 8) Has integrated credit card processing capabilities included 9) Has many other great features that continue to grow #### Cons 1) You have to buy the credit card reader for the integrated CC processing 2) Only a few credit card processors are available for integration #### Reasons for choosing RetailEdge 1) The price was right 2) Not cloud based 3) Offered a demo #### Reasons for switching to RetailEdge It was actually QuickBooks POS, but that’s not in the list. There is a reason they don’t offer QB POS anymore — it was horrible --- ### Retailedge overview - Overall rating: 4/5 - Reviewer: Jim L. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Great to work with. Easy to teach new employees how to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Retailedge is excellant for retail sales, inventory, and very easy to use. #### Cons Being charged for work to transfer computers, --- ### Long Time User and Love the Product - Overall rating: 5/5 - Reviewer: Peter S. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This software is a great tool to track inventory and sales. It is very easy to use and the price is right too. Highly recommend the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using these guys for about 10years now. The system if very well designed and is very reliable. If we ever do have a problem which is rare...the help desk is amazing. Very responsive on timing and are very knowledgeable in getting things back going. #### Cons Not many cons but if I had to give one ..... having a tool to build our own reports would be something to consider adding. #### Reasons for switching to RetailEdge We switched because it was better pricing and using the software with multiple locations was much easier. --- ### One of the best POS - Overall rating: 4/5 - Reviewer: Larry H. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used Retail Edge for over 10 years and I feel it is the best value in POS systems especially if you use Shopify too. The company is regularly updating the POS and making it better each time and the support staff are five stars. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The one time cost is a huge benefit over the subscription model. Plus the technical support is quick and knowledgable. Also the ability to sync with my Shopify site is a game changer. #### Cons There isn’t a lot to not like. Most functions are way beyond what we need. If I had to pick I would say the look is a bit outdated but the function is awesome. Also, I would like to see a more robust integrated loyalty program as the stock one is a bit bare bones. #### Reasons for choosing RetailEdge The One time cost was a big plus. Plus the program itself did everything we needed. --- ### Retail Edge is the BEST value for POS - Overall rating: 5/5 - Reviewer: Amy C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The customer service has always been great and the guys are very patient! From simple questions to extra help needed during inventory, they have always gone above and beyond. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The island system can be used independent of internet which works great for us when we have pop up events. The POS tracks all inventory, allows us to print our own labels and tracks vendors and more. The reports are a simple way to share with my CPA for taxes and inventory. There are multiple upgrades for bugs/fixes. I feel like our information is of value and secure. I'm so glad I made the purchase eight years ago. #### Cons There is more to the POS than I know...it is smarter than me. Wish I had the time to learn to utilize all of the features. #### Reasons for choosing RetailEdge Ability to process without internet, customer support and fees. #### Vendor response Hi Amy! Thanks so much for your thoughtful review! We’re thrilled RetailEdge has worked so well for your business. If you ever want to dive deeper into the features, don’t forget you have the built-in Help File, our Knowledge Base, and the RetailEdge YouTube Channel—all great ways to get even more out of your system. -Kiana Replied September 2025 --- ### Review from Cape Fear Habitat - Overall rating: 4/5 - Reviewer: Ayla K. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good experience over all. Support responds quickly and is thorough. [sensitive content hidden] is wonderful, incredibly helpful and friendly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ability to track multiple locations and item selection. Reports are easy to run and cover a lot of bases. #### Cons Updates are not instant through each location. Understanding each change needs time to upload at each location is helpful when first training. Duplicates and incomplete transfers have happened many times because an update wasnt enough. Start up is expensive. #### Reasons for switching to RetailEdge At the time, reports were inconsistently correct #### Vendor response Thank you for the feedback! We’re glad RetailEdge’s multi-location tools, reporting, and responsive support have been a good fit for your business. -Kiana Replied December 2025 --- ### 1 Point of Sale program for ReStores - Overall rating: 5/5 - Reviewer: Peter N. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Over 10 years of Great service, Easy to get through to the Tech to fix. They go the extra mile to make sure I am up and running. Program is up to the latest trends #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use Easy to learn Price is affordable and the service is fast and very knowledgeable of my company and need #### Cons I have not switched over to the touch screen yet. I can have duplicate customers with same name and no warning that its a duplicate #### Reasons for choosing RetailEdge price point, option that were offered and Service #### Vendor response Thank you so much for your kind words and for being part of the RetailEdge family for over 10 years! We’re thrilled to hear that RetailEdge continues to meet your needs and that our support team has been there when you’ve needed us. We’re grateful for your long-time partnership and the incredible work Habitat for Humanity ReStores do in their communities. Thanks again for your continued trust in RetailEdge! -Kiana Replied November 2025 --- ### MAKE BUSINESS BETTER - Overall rating: 5/5 - Reviewer: Psychi E. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Retail Edge has made managing our company easy and efficient. Anything you want to learn is on YouTube and the training videos make it so ,much easier to understand. Fast and effective #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Learning to use the program Retail Store Management is easy and value for money. Invoicing is quick and easy with a dependable security features. No bug and issues, reporting made simple. #### Cons I have no complaints, honestly. I can do all I need to and more. Even working offline is a breeze. I have nothing negative to report. #### Reasons for switching to RetailEdge Retail edge was more affordable in the long run better for our business #### Vendor response Thank you, Psychi! We appreciate your support, and we are so glad to hear about your positive experience with RetailEdge! - Kiana Replied September 2025 --- ### An amazing retail POS product! - Overall rating: 5/5 - Reviewer: Michele T. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Retail Edge keeps my inventory very organized and I am able to pull reports on most any aspect including sales, customers, receiving, inventory and sales history. The tech suport team is awesome and they update the program on a very regular basis. #### Cons There is a very long time lag to print a receipt. Otherwise there is not to much else to complain about. If you want something different they will do their best to address the issue. #### Reasons for choosing RetailEdge Retail edge was more affordable and the customer service was there. #### Vendor response Thank you for the positive feedback! We’re glad RetailEdge is helping keep your inventory organized and that our support team has been there for you. Printers can definitely be troublesome at times, but since you’re on a Gold plan, don’t hesitate to give our support team a call—they’ll be happy to help troubleshoot the lag and get you printing smoothly. -Kiana Replied October 2025 --- ### Feature Rich, Robust & Easy to Use Store Management Software - Overall rating: 5/5 - Reviewer: Sara T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered In investigating RE, I emailed the company many, many times. I always got a prompt, complete reply that covered all of my concerns. They were patient and helped me transfer data twice, as the new computer crashed and had to be repaired, then the software reinstalled. In refining the program for my vitamin shop, they have been helpful every step of the way, often offering solutions from their own experience using RE. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -soft learning curve -excellent reports -feature rich -extreme value for the price - wicked awesome support -easy to update inventory #### Cons - minor tweaks that may well be built in later- just getting used to another system, nothing really against RE #### Reasons for choosing RetailEdge I looked over many other options. I didn't like any of them as they were all cloud based and not inventory-involved enough for my liking. I also wanted reports I could really dig into and see what my spending and inventory were doing. As a software trainer, I appreciated the level of support and backup I got in switching. Last, as an individual with traumatic head injury (which can affect memory and attention) I can say the system doesn't give me the stressed out headaches PCA sometimes did. It's very clean and not intimidating. #### Reasons for switching to RetailEdge PC America was bought out by a credit card processor whose local rep, bless her little heart, is a Southern Belle transplant who should have stayed south of the Mason-Dixon line. Inefficient and not very nice to deal with. The system was becoming clunky and not well maintained by PCA. Poor customer service, etc. We wanted something not cloud based, easy to use, and flexible. A friend suggested Retail Edge, so I investigated and found them easy to work with and ticking all of the boxes I required: standalone, not cloud based, robust inventory control. --- ### Reliable, full featured and affordable POS - Overall rating: 4/5 - Reviewer: Donna S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can perform all of my inventory management processes and sales from anywhere. Even when I travel to Trade shows across the country, I am never impacted by internet issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This is a full featured POS and inventory management application that can run with or without an internet connection. All of this at a very reasonable initial investment price. #### Cons It does not integrated with my website database, Magento. #### Reasons for choosing RetailEdge It was 25% of the cost of most other full featured POS applications and included all of the functionality i needed. Because it is a small company that has been around for awhile, customer support is easy to work with - you can talk to the same support rep throughout the process of completing an issue. #### Reasons for switching to RetailEdge Quickbooks release a new version several years back that was extremely buggy. While I struggled for 3 months attempting to resolve the issues, it was negatively impacting my ability to do business. Customer support was terrible. #### Vendor response Hi Donna, thank you for the kind words! We do have an integration with Magento through a third party called Modern Retail. Feel free to give us a call or email if you'd like to learn more! Replied October 2020 --- ### Amazing customer service - Overall rating: 5/5 - Reviewer: Tammy Z. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had great experiences with Retail Edge. This system works great for our store. Their customer service is prompt and amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Retail Edge is a great value. It has great reports available. The customer service we have always received from their team is amazing. #### Cons That when you are already logged in and swap to a different screen it makes you put in your credentials again. #### Vendor response Thanks so much for your positive review! We’re glad RetailEdge has been a great value for your business and that our reports and support have been helpful. Regarding re-entering credentials, you might find it easier to run RetailEdge in workstation mode, which can streamline switching between screens. If you’d like to give it a try, our Help File, Knowledge Base, or support team can walk you through the setup. -Kiana Replied October 2025 --- ### 5 star service - Overall rating: 5/5 - Reviewer: Lyn A. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [sensitive content hidden] and [sensitive content hidden] are among the best! We have a gold service plan and all of your tech support team are very responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros There are a lot of tools to review inventory and assess customer loyalty. #### Cons Some things that we never do, like delete POs once they're completely received, but it asks every time if we want to delete it. --- ### We love Retail Edge! - Overall rating: 5/5 - Reviewer: Drennan H. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been a customer for over 25 years and we have stayed this long because they are a very easy partner to work with! We have had no big issues with them and when we do have a change we need, they take care of it fast and are always willing to listen! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer service, easy functions and always willing to update and make changes when needed! #### Cons We don’t really have any complaints! We have always had good customer service. #### Vendor response Thank you, Drennan! We have appreciated your support over the years. Happy Holidays from RetailEdge! Replied December 2024 --- ### User friendly software that takes only a few days to learn. Awesome tech support! :-) - Overall rating: 4/5 - Reviewer: Zak R. - Industry: Consumer Goods - Product usage: Used daily for more than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered Made my product inventory easy to handle. Does not need much computer knowledge to operate. Easy to capture customer's information and use the data to develop promotions and obtain more return customers to our crystal showroom. Lots of functions for data backup and security to prevent unauthorized entry to sensitive data ( about inventory, customer info, sales and account info etc..) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have been using RetailEdge POS since 2014. Glad to say that I'm very satisfied with this software. It's very easy to learn if one can commit just 1 to 2 hours for one week when newly bought. The functions provided are certainly worth more than the price tag of this software (I'm not kidding). The function buttons and menu items are easy to navigate and after a few tries, it becomes natural to navigate. When compared to other competing POS software which may look more colorful and user friendly at first, they sell functions which are already included with RetailEdge as add-ons. A good example would be RetailEdge's gift card function, membership function, cupon function and many more. With the other software, you will end up paying for each add-ons and the final cost of owning that software can be quite costly. I have been persuaded by many firms that want me to switch over to their POS software but when asked if they can give a software that has the same or more built in functions as that of RetailEdge AND at the same cost of RetailEdge, I never seem to get a reply from them...haha. Any software is as good only if the tech support provided is reliable and prompt and the folks at RetailEdge have not failed me once. The tech support cost is again affordable when compared to other POS software. Oh, before I forget, the constant software update provided is simply awesome. You can be assured that you're in safe hands for the long term when you purchase RetailEdge POS. #### Cons Not much actually. I just hope that the gift card and membership (points system) functions can be expanded more in RetailEdge POS. These are the only functions I personally feel that has not caught up with other competing POS software. There have been many updates and improvements in RetailEdge pos EXCEPT for gift card and points system functions. If these can be made competitive with other software in the POS market, I'll be happy as lark. Maybe as I write this review, the good folks at RetailEdge are already coding new functions and updates for the above 2 functions....finger crossed. --- ### RetailEdge is Essential! - Overall rating: 5/5 - Reviewer: Melissa I. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered RetailEdge has been pretty flawless for me, and the rare occasions I've needed assistance, I was taken care of promptly by their team. Everyone has been very professional, and I've never felt "rushed" off the phone when needed support. They take their time, explain things thoroughly, and are kind in the process. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love how easy it is to navigate, and customize different reports. It's great to be able to really "drill down" into the inventory and get all sorts of useful data on products. This has been a HUGE help in determining which items to stock more of, and which ones to let go. It really streamlines my inventory! I also love to customize the setup for multiple users, so not every employee has access to all the features. There's nothing it can't do so far! #### Cons I'm having trouble thinking of anything I really don't like... The one thing I wish it did, is have the ability to attach a "time-sensitive" note for individual customers. Similar to the "note" that pops up when selecting a customer account, I wish there was a feature that could let me know when their professional license expires (or is getting close to expiring), so I would be automatically prompted to ask for their updated copy. #### Reasons for choosing RetailEdge Being able to download the demo version and play with it, as well as easily chat with RetailEdge over the phone, made it a "done deal" for me. The demo version is AMAZING, because I got to use it and mess around with it and really be able to gauge whether or not it would work for what I needed. I love that it's somewhat simply, on its face, but gets very detailed the more you get comfortable in exploring the features. RetailEdge, for the WIN! #### Vendor response Hi Melissa, thank you so much for your kind words and feedback! With regards to a time-sensitive pop up, we have had customers ask for this type of feature in the past and there are scripts that can be run that will allow you to do this. To make sure we address your concerns fully, we will be reaching out to you via email shortly. Thanks again! Replied November 2019 --- ### Customer service with [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Stephen S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been with you for 11 year so we are obviously happy. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was incredibly helpful. Very patient and knowledgeable. We RARELY use our Gold service but when we do it is CRITICAL to us. So thank you for supporting us. #### Cons In the past some of the support staff has assumed that we have no clue about anything. We may not be software engineers but at least we know our business. This has not been a problem in years, so apparently you fixed the problem. #### Reasons for choosing RetailEdge Phone conversation with Bill. #### Vendor response Stephen, Thank you so much for your honest review. We love to hear our customer's support experiences (good and not good). We will pass along the kind words. We hope to have you for the next 11 years! -Kayla Replied August 2023 --- ### GREAT Customer Support - Overall rating: 5/5 - Reviewer: Nicole F. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Retail Edge offers a plethora of reporting options, making it a versatile tool for my business. Its user-friendly interface makes navigation seamless, enhancing overall usability. #### Cons At the moment, I can't think of any drawbacks to Retail Edge. #### Vendor response Hi Nicole, thank you for the feedback! We are happy to hear of your positive experience of the program and look forward to continue serving your POS and inventory management needs. -Kiana Replied April 2024 --- ### Retail Edge was a life saver! - Overall rating: 5/5 - Reviewer: Amy B. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Superb! Only wish I would have found them sooner. :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros While this isn't software related, it may be just as important; customer service hands down. If there is anything I need, or have messed up, they are more than willing to help me fix it (without making me feel totally dumb :) ). #### Cons 1) I wish there was a way to integrate customer names and purchases without an additional step. 2) A search function that would cross all platforms to find answers to my questions. #### Reasons for choosing RetailEdge The cost, the recommendations, the service. I love working with other 'small' businesses! #### Reasons for switching to RetailEdge I didn't know what I didn't know until I learned I didn't know it! --- ### Great Point Of Sale Software - Overall rating: 5/5 - Reviewer: Jared P. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered We've been using Retail Edge for 15+ years now and have grown with them along the way. They always help when we need it and the program is incredibly simple to use and easy to learn. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to learn, offers great customer service, is always updating to become better and more user friendly, and it offers everything that a retail store or entertainment business would need to process sales, track reporting, organize customers, and help keep our business functioning optimally. #### Cons It would be nice to have a mobile version included with the gold level service plan. --- ### Use of the product - Overall rating: 5/5 - Reviewer: Jorge R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Friendly and professional client service. #### Cons Customization. Cant change much of the program. --- ### Your suppport - with [sensitive content hidden] - was exceptional! - Overall rating: 5/5 - Reviewer: Melinda G. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very positive experience - both in leaving messages and receiving call backs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Today, we wanted to fix a number of problems that have existed and had no time to troubleshoot. With the help of a friend who is in IT - [sensitive content hidden] helped us to figure out that our second computer was hanging (not printing receipts) because of a hardware interrupt - caused by discontinuing the cash drawer. For 3 years this problem existed; it took the diligence and knowledge that [sensitive content hidden] possessed to fix this problem. #### Cons There is nothing for s to put in this catagory. --- ### Retail Edge User - Overall rating: 4/5 - Reviewer: Connie G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used Retail Edge for more than 17 years. It has served us well. I would recommend RetailEdge. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is user friendly. It is easy enough for all my staff to use. #### Cons When an update is required, I need to call on IT to help me because I don't have admin rights. I understand the need for this. It just requires me to call on help and not be able to do it myself. Not a complaint, just a reality. #### Vendor response Hi Connie, While we understand that must be frustrating, we want to clarify that Admin rights have nothing to do with RetailEdge, as that is a security feature by Windows itself set up by your IT. Unfortunately we cannot do anything about that. Thank you so much for the kind words from such a long-standing customer. Replied March 2023 --- ### Works well, updates often, easy to learn - Overall rating: 5/5 - Reviewer: Tara K. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Retailedge makes inventory a breeze, and helps us keep up with customers, their purchases, and more. It is also nice to see what the other locations are selling, what they have in their inventory and so on. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have been using this product for over 8 years and enjoy how easy it is to teach new employees the program. Retail edge updates often enough, and the support staff is always helpful. I also like that I can use the same system at multiple locations. #### Cons I really wish this worked on a mac. I hate that I have to use PC's at work when I use macs everywhere else. #### Reasons for choosing RetailEdge I liked the fact that I could print my own barcodes as well as keep up with customer history. I didn't have an inventory system before I started with retailedge, I did everything by hand, and in the end, I liked how professional this looked. #### Vendor response Hi Tara, thanks so much for the kind words! In regards to the Mac issue, RetailEdge can work on a Mac using a 3rd party virtualization software like Parallels or Fusion. This is a little more involved and works well for some customers. Feel free to give us a call if you would like to learn more! -Kayla Replied November 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/retailedge-profile/reviews/?page=2) --- RetailEdge Reviews, Pros and Cons - 2026 Software Advice