All Geckoboard Reviews

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User Profile

Mizanur Rahman

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2023

Easy dashboard solution.

The experience with Geckoboard will depend on an organization's specific needs and requirements, and it is recommended to carefully evaluate the tool to determine if it is a good fit for their data visualization needs. The ease of use and customization options, make it simple to create visually appealing and informative dashboards. Real-time updates and integration with multiple data sources are also highly valued features.Geckoboard can be expensive compared to other dashboard tools, and that it may have limited data storage capacity and data manipulation features.

PROS

It is possible to create dashboards that automatically refresh. The people in the office love it because they don't have to look for a report in our CRM. The people in the warehouse don't have access to a computer so they love it. It keeps them on task and allows them to plan.

CONS

Some of the integrations do not have enough support. We're working on the documentation for pushing our own data in, but it's a little hit-and-miss, but it seems to be going ok.

Eliel

Marketing and Advertising, 1 employee

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2021

A cool looking dashboard creator

Mostly good.

PROS

Definitely how the dashboards look. The information can be seen in a compelling way, which is super important considering that sometimes you need to communicate hard to understand KPIs. Dashboards are easy to create and deploy, there are some very pretty prebuilt ones. Another positive thing is how the Geckoboard Team constantly adds new data sources to increase compatibility.

CONS

When I was using it, the integration with Google Analytics was relatively limited, unfortunately, I needed to add a calculated metric on the dashboard and Geckoboard didn't allow me to do it.

Reasons for switching to Geckoboard

DS is fully integrated with GA, I knew that the Geckoboard team was improving its integration but I didn't have time to wait, its a shame.

Kristian

Marketing and Advertising, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2022

We have used Geckoboard and its good, but lack some connectors. More connectors to Office365 thanks

Good, Always very helpful support. For now we are not use it, but we will use it again if there are more connectors to Office365, The platform we use a lot

PROS

Easy to use and looking good without lot of Work. Give it 10 min and you are up and running. And some days if you want to use more advance features.

CONS

More connectors and also lack of custom data to extract. But I think its not only a Geckobord problem. Its lack of API information from the sources?

Robert

Real Estate, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Time Saving Efficiency and Motivation

It has been a fantastic experience. I am not tech savvy at all and [sensitive content hidden] at Geckoboard made setting everything up very easy. He put time into understanding why I wanted a dashboard system, how I wanted to use it, and how Geckoboard could help me accomplish what I set out to do. A big goal for me was to not have to change how I already did things. I didn't want to add more work/steps to what I already did in order to have a dashboard system. This is HUGE for me and he/Geckoboard was able to make it happen. My journey to having a dashboard system for my company started out as a very frustrating one. Other companies I reached out to for assistance during their free trial period were not very helpful or were just flat out unresponsive. I had quite the opposite experience with Geckoboard and I couldn't be happier.

PROS

I have been tracking sales and commissions through Google Sheets for 5 years now. After getting my sheets dialed in, saving me tons of time, I was still spending significant time each week updating our sales boards in the office. Geckoboard has automated everything and did it using the sales tracking Google Sheets I was already using. This has saved me hours each week. The boards are visually appealing and easy to understand. I can now also have this information in front of our entire company at all times, on their phones or computers, instead of having to be in the office to see the boards. Agents are competitive. They love to see how we are doing as a company and where they fall on the leaderboards. This has provided motivation and healthy competition within the company. I am already seeing many more possibilities I can utilize Geckoboard for to make our company better. I am excited to implement them.

CONS

Nothing to mention at this time.

Agnieszka

Retail, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Simplicity is Geckoboard's best feature.

Very good, easy to use, and informative, it definitely gets its audience with multiple screens you can display in one place and change regularly if you are running out of space for tiles. We use it in our call centre to let the agents know about the daily performances of the teams and alert them if there are call and email backlogs. You can manipulate the colors of the tiles so if there is a problem, you see the tiles chaning the colours to red if too many calls waiting for example.

PROS

Its simplicity and no hassle whatsoever to set it up.

CONS

So much data and always not enough space to show everything, but I guess, that would be in any other similar software. Refreshing screens only every 30 seconds might be for some not enough.

User Profile

Dan

Verified reviewer

Hospital & Health Care, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Easy and Simple for our SME

Ye always been a solid bit of kit for us. Would recommend to anyone trying to build consitency and project business performance.

PROS

It's really easy for us to project those key metrics that run our business. We are by no means tech guys and it's the spearhead data that helps managers continually improve

CONS

On the roadmap but duplicating dashboards would have been helpful early days. Some of the widget creation is a bit repetitive especially of data moves in an excel spreadsheet. Minor moan! For us as well we could do with a data connection to Zoho.

Vendor Response

Hi Dan, Thanks so much for your review - really appreciated. Absolutely get the need for duplicating dashboards, it's very much on our radar. We've shared your other comments around widget creation from a spreadsheet and the need for Zoho with our product team for consideration. Thanks again :)

Replied June 2022

User Profile

Danny

Verified reviewer

Retail, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Geckoboard is a great product, giving easy access to important metrics within our organisation.

PROS

Geckoboard creates a place that anyone from within our company, can review all our company metrics we regard as important. Making things very transparent for any employee. Deployment and adding components is really easy, integrating with almost all of our tech stack which makes Geckoboard the one place where we get to view metrics, which are usually spread across various platforms.

CONS

I don't have many con's to mention, but if there was one it would be great to be able to change the color of each component.

Vendor Response

Hi Danny, Thanks so much for your review - it's really appreciated. We've shared your comment around the colors with our design team for their consideration. Thanks again!

Replied June 2022

User Profile

Matt

Verified reviewer

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Amazing visualization tool for KPIs

I have used Geckoboard for several years now and within different companies. I have always found it incredibly useful and beneficial within each company I have implemented it.

PROS

I love how easy and quick it was to integrate with our existing platforms and CRM The support is second to none. I have always found it pleasent and informative when reaching out to the team.

CONS

I think some additional customization options that allow further digging into specific data but it's not hard to work around it and the dashboards allow plenty of room.

Vendor Response

Thanks for this Matt, really appreciate your review. We've shared your feedback about customization and being able to dig into specific data so it's on our Product team's radar!

Replied June 2022

User Profile

William

Verified reviewer

Financial Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Excellent System!

PROS

Excellent dashboard with brilliant functionality and ability to personalise each and every element, great for keeping our whole team aware of keep metrics and messages from wherever they are working

CONS

Sometimes it is difficult to navigate the size of the boxes but the team at Geckoboard gave already been on hand to help in anyway that they can

Ken

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed September 2023

GECKO Sales

keeping the sales guys & GM's aware of where they are .

PROS

The automatic update and the sharred link

CONS

Setting up the data in monthly & Yearly has been difficult using excel.

Reason for choosing Geckoboard

Easier to get started with and the shared link is nice.

Nikolay

Computer Software, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

The fun dashboard!

Very easy to use, you can add information from so many sources, and the support is extremely fast, always kind, and amazing.

PROS

Geckoboard is very easy to use, with an overwhelming number of sources to choose from. We use it daily in our team, not only for work-related purposes but also for fun, sharing pictures and gifs. We have a tradition of "decorating" the dashboard with a tree and lights during Christmas. The majority of our widgets are Zendesk related - from solved tickets per person to a total number of solved tickets, etc. We also manage our holidays, check the latest company Tweets and news.

CONS

To be completely transparent - we're not really into the new, updated design. It's clean and modern but we prefer to stick with the old version for now.

Reasons for switching to Geckoboard

Ducksboard was no more.

Vendor Response

Hi Nikolay, Thanks so much for your review. We LOVE that you decorate your dashboard for the holidays - how fun! We understand that the new layout isn't for everyone. If there's anything we can do to improve it, please let us know: support@geckoboard.com Thanks again :)

Replied June 2022

Samuel

Leisure, Travel & Tourism, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2023

Addictive Data Visualization and Monitoring Tool

Addictive dashboard that you can't keep your eyes off!

PROS

The ability to connect to a wide range of data sources, including tools we use like Google Analytics, Salesforce, and Zendesk, as well as custom data sources through APIs or spreadsheets. This makes it easy for our company to track and display our key metrics in real-time.

CONS

It's only designed for data visualization and monitoring, rather than data analysis or manipulation! You will need an additional tool for that.

Kevin

Verified reviewer

Internet, 11-50 employees

Used daily for more than 2 years

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed November 2018

Nice one stop solution for dashboard metrics

PROS

Geckoboard has a variety of really nice integrations with third party products. Most SaaS solutions you would be interested in tracking have integrations which makes it pretty easy to get going with displaying relevant metrics. The website interface is also pretty easy to use and you can get a dashboard together pretty quickly.

CONS

The interface for getting custom metrics uploaded could be a bit easier to use but overall it is a good solution and not bad to get started with it!

Jakub

Renewables & Environment, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Data decisions booster, great for startups

PROS

Simple, straightforward, easy to use data visualization tool worth the money. Great looking widgets make it simple to keep track of anything you need. With refresh rate of 3 minutes you cannot miss a thing.

CONS

The tool comes with limited functionality that will grow in the future I believe. Dashboards could be a little more spacious to allow even more data to be displayed.

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2018

Expensive, but good tool

Geckoboard makes your data pretty and can be put on a screen. Very easy to use, but also comes with a price.

PROS

Geckoboard makes it fairly easy for developers to connect database data with a good looking dashboard. The dashboard has the features that are needed, and it even has a pre-made set of graphics that you can use to visualize your data.

CONS

The price is high for this type of tool. Mixpanel and other similar data tools have similar dashboards, which are agree not at pretty as Geckoboard, but they have the same functionality.

Anonymous

11-50 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

2

Reviewed November 2018

5-minute setup, but needs more filters

If you have TVs or monitors on your wall, you've already made an investment to get data in front of your team. Geckoboard is a great way to do this. It isn't perfect yet, but is still the easiest tool I've used to get data up quickly.

PROS

Geckoboard was amazingly easy and fast to setup. We've had monitors in our office for years, but never fully utilized them. Geckoboard provided a very easy and fast way to get our data set up. It pulls from the other softwares we're using (Hubspot, Zendesk, Google Doc, etc.) and displays the information in a great format.

CONS

You're limited to pre-determined fields of data that you an display without much editing (e.g. you can only display data points that Geckoboard has set up). The ability to edit what is being displayed is also limited, depending on the data point. I've also had an issue with knowing the timeframe of the data. For example, we display the % of inbound support calls answered under 40 seconds. I'm unable to define the date/time range (7 AM - 7 PM, last 24-hours, etc.)

Oliver

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

An excellent tool, which offers immediate and actionable insights

A wonderful experience, both in terms of my experience with the product, and with the support provided. A great company indeed!

PROS

The simplicity in connecting it to our tools in order bring our data to life.

CONS

It does have limits to what data can be viewed, and the manner in which it can be viewed, but the core fundamentals are certainly present and accessible.

Vendor Response

Thanks so much for your lovely review Oliver - we really appreciate it!

Replied June 2022

Max Kristian

Sporting Goods, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2022

All good

Very well

PROS

The easiness of use, and the good visual effect.

CONS

Honestly looking at other products who can some of the same things, as we mainly only use it for Zendesk, then it is expensive.

Reason for choosing Geckoboard

Because I used the trial longer with you.

Vendor Response

Hi Max, Thanks for your honest review - we're always open to conversations around the price of your plan. If you'd like to chat about this, drop us an email: support@geckoboard.com. Thanks!

Replied July 2022

Ellen

Retail, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2022

Can Be A Tool for Visualising Performance - Needs a Few More Updates

So far it has been pretty good. I have found the support team incredibly attentive and helpful when needed.

PROS

Being able to visualise our performance in head office has been fantastic. It was super quick and easy to set up Geckoboard for our business.

CONS

I would love to have more filters for Shopify and possibly more information/data from Instagram. It would be great to be able to display or show our top-performing Instagram posts on a dashboard. It would also be great to be able to display more granular information from our Shopify store.

Vendor Response

Hi Ellen, Thank you for your review. Your feedback on Instagram is really helpful, we've passed this on to the Product team. We'd love to know more about the granular data you'd like to see from Shopify, feel free to drop us a message with details on support@geckoboard.com. Thanks again!

Replied June 2022

Will

Staffing and Recruiting, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Phenomenal, reasonably priced metrics dashboards

Geckoboard is phenomenal, top to bottom, and their team is always exceedingly helpful when I reach out with issues or questions.

PROS

My favorite part of Geckoboard is the easy of use and simplicity. It is truly plug-and-play, and with so many API connections.

CONS

The only thing to complain about is the lack of customization until you reach a certain billing threshold, but I understand their thought process behind that and believe it keeps the product reasonably priced.

John

Telecommunications, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

Super Product

fantastic product and company - software can be very user specefic - so i was wary it wouldnt do what i wanted. however it did and if anything left me wanting more of it!

PROS

extremely easy to set up and deploy even for the most basic of admin. However support is instant and can immediately help you to gain more from the software

CONS

for someone in the middle i would love a little more features with the interactive dashboard without having to chose the highest version / pricing

Reason for choosing Geckoboard

simple, clean and efficent pricing model

Vendor Response

Hi John, Thanks for this lovely review. We're always looking at ways of structuring our pricing and do offer the ability to add-on certain features without having to jump to the next price plan. Feel free to get in touch if you'd like to discuss this! Thanks again :)

Replied June 2022

Chhavi

Management Consulting, 2-10 employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

I love it - we track our marketing KPIs

PROS

We used spreadsheets before, Geckoboard made tracking KPIs less time consuming for us. I love the live dashboards feature

CONS

Don't have many options to customize how the dashboard looks to our company's brand and voice. I wish it was possible

Robert

Logistics and Supply Chain, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Easy, Functional Dashboards.

Our overall experience with Geckoboard has been great.

PROS

Easy to use and integrations are a plenty

CONS

Limited dashboard gauge types would be of an advantage

Vendor Response

Thanks for the review Robert!

Replied June 2022

User Profile

Michael

Verified reviewer

Financial Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

3

Reviewed July 2019

You get a dashboard! YOU get a dashboard!

PROS

Who doesn't love dashboards? We were able to take our Zendesk data and showcase our customer service stats using Geckoboard.

CONS

It's kind of confusing to use at first and doesn't always pull in all of the data, but with a little elbow grease (not really) we were able to get it to work for us.

Anonymous

51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Short but sweet review title

PROS

Geckoboard is super easy to start working with, all of the available options are implemented & connected with ease.The visualization is clear and simple, and new features are added all the time.Also, the support team is amazing.

CONS

Not much to say as our use of Geckoboard is for a relatively small group of people.It answers our needs pretty well.

Showing 1 - 25 of 109 Reviews