FloQast uses CSMs to keep in touch with the customers and keep customers up to date. The support team is extrememly responsive and can help you work through any changes you want to make.

Overall platform helps for overall visibility into reconciliation issues globally and drives uniform use for accounts and reconciliation methods. We also rely on the auto features to highlight unexpected general ledger accounts changes and errors in journal entries.

We don't have many cons. We are excited that FloQast is developing tools to help expand the use.

Implementation was a breeze - we had just rolled off of a large ERP implementation the year before and we were expecting more of the same with FloQast - but we were up and running in less than two weeks. And better yet, the team was using the system prior to the FloQast-led training session - it is that easy to use and that intuitive! Since the initial go-live, which involved the Accounting team only and focused on the monthly GL close and reconciliation process, we have rolled out to the financial reporting team, FP&A, and Payroll, each of whom has been very satisfied with the efficiency and control they have gained around their processes. But I think the main benefit has been the rollout of the system to our external auditors. We have transitioned the quarterly PBC list from their proprietary system into FloQast, and given them access to all of our financial reporting and monthly close checklist tasks and reconciliation reports. The auditors can pull the data that they need without assistance from the accounting or financial reporting teams, saving both us and them significant time during the audit. The number of conversations and emails has fallen off of a cliff and we are now on top of audit requests - often completing well in advance of the due date!

My only negative for FloQast would be in the Flux Reporting module, and specifically the flux report layout process. It is still a bit more difficult to make modifications to the reports, especially if your flux reporting is done at the financial statement line item level. However, based on past experience, I am sure that changes to this process are on the FloQast roadmap since many of the improvements that I've seen in the system over the past three years are the direct result of customer comments/suggestions!

Better insight into our month end close for timeliness and accuracy.

The pros are ease of use and modification. The website is intuitive to use and has good visuals. The ability to link to our existing process allowed for easy implementation and instruction to our staff. The customer support has also been great with short response times for almost any issue. The FQ team have regularly reached out regarding additional items that could be added to the platform as well.

One of the cons we have run into is our use of OneDrive but some of our connectivity issues are not attributed to Floqast specifically. The biggest downside for our use of the system has been the inability to separate reviewer and preparer from having something due. If the preparer has not completed the task it is still shown as open for the reviewer. This also affects analytics as a reviewer can't control the timeliness of the preparer in some cases.

FloQast has assisted our team in providing structure and efficiency to utility management, month-end close and financial reporting procedures. We also use FloQast for Flux Analysis to quickly identify areas that need attention in our organization. Our team repeatedly mentions how we wish every vendor we use were as excellent as FloQast.

Our team has been blown away by the customer service experience delivered by FloQast. The FloQast team members have been exceptional through every stage of the process - sales, implementation, and official launch. It is apparent upon first using the system that FloQast was designed by accountants for accountants. FloQast clearly illustrates bottlenecks and inefficiencies through month-end analytics allowing management to address staffing needs and cross-training. Our implementation team provided reconciliation templates and tools that helped us automate our close process. Every month our close process gets better and better through our use of FloQast. FloQast provides structure, efficiency, and insight into month-end close procedures. The FloQast team also encouraged us to identify other areas/processes we could use the system to improve. On their recommendation, we added additional workflows for functions such as utility management and financial reporting; it has been incredibly beneficial to use FloQast to enhance our entire Finance Department. All questions we ask have been answered timely and have been thoroughly researched. The FloQast team provides results! If there is a feature FloQast currently doesn't offer, they will actively work to implement this in the future. FloQast team members are knowledgable, considerate, and genuinely care about the success of the companies that use their products.

There is nothing we dislike about FloQast.

We've realized that this tool kept us on track when we went to a decentralized accounting operation due to growth and the pandemic.

We like the user interface and ease of tracking items that need to get done. We also like that it identifies areas of needed improvement with its analytics, and that we can use it to track our PBCs and improve document version control.

We underutilize its capabilities because it has soo many of them, so it may take us a while to see additional productivity, but I'm confident it will deliver. One thing that I wish it had was the ability to override signoff dates. Sometimes we forget to mark the item as complete until the next day or two, and that messes with the analytics by falsely indicating latency.