A lot of awesome functionality. Mass manipulation of tickets and linking tickets to together in parent-child relationships.

Feature Rich Support System for a Great Price.

GWI releases updates with feature that are great pretty regularly. Their support staff is great to talk with and are very helpful.

Configuring the product for things such as user grouping and admin roles was easy in some regards, but could also be cumbersome navigating the areas to make these configurations.

My only complaint, and it's a mild one, is that some of the configuration settings can be difficult to locate. Other than that, I have only feature requests for future versions.

It's very stable, customizable, and easy to use and understand. Most updated and changes are only a few clicks and they're done.

The follow up is also a welcome benefit. We reviewed more than a few products and GWI has met every expectation.

Active directory integration is a huge plus and allows the end user to open tickets with minimal input.

The good thing about it is that this is not just a one person opinion, most of the IT members likes its ease of use. Just a small Link on SharePoint or pushed to the desktops and anyone in the Org.

Speed was awful after using it for about a year with 1500-2000 users submitting tickets daily. Even with the added customization.

If you're looking for a great help desk application that integrates well into a Windows environment - then look no further.

The application is fully customizable to fit your business needs. The product consistently gets better and better with each release and the customer support is outstanding.

The minimal training we recieved was thorough. The help and online help is excellent and very well written.

Integrating with Outlook and other 3rd party tools. Overall attractive User Interface.

Customer support was very helpful though. It was easy to lose track of tickets for follow ups and think they could make a better interface for this area.

I love the new rep interface which has dashboards so that I can graphically see the numbers and kinds of help tickets out there. I love the email notifications of new tickets, updates, etc.

Fairly intuitive and easy to customize views. Good automation options for workflow notifications.

The support is amazing and they are always willing to work with you even when the circumstance may seem a little out of their scope. I recommend this product 100.

The PC scan feature is amazing, incredibly useful utility. Numerous Reporting options.

When you have hundreds of devices, sorting them is very difficult unless you have tons of time to customize.

Our company has many ticketing platforms and for our user base, this was an inexpensive and easy to implement tool.

The user-facing portal is ugly and very difficult to manage.

Moreover, they have not updated their install manual since about version 8 or so, they are now on ver 17. I have trouble with most upgrades.

I was part of the team to implement the product and found it really easy. Now that we have been working on it for 4 months I can see all of the benefits offered.

Light and easy user interface, works well as an IT helpdesk ticketing system. Patching works well and I like the simplicity of the application.

I like how we can run scripts, check software on each computer and implement custom attributes and comments in our computer information.

The back-end seems a bit dated. Foreign language implementation has been an issues for years, there are options but up until now, it hasn't been working well.

There is no unity between the different modules, other than the color scheme of the UI.

Product was easy to use. I enjoyed the reporting that was able to be generated.

My overall experience with Kace is pretty positive. There are some quirks as there is with any software, but for the most part, it is reliable for what I need to do on a daily basis.

Kace agents sometimes just stop working, but I set alerts what that happens on the servers.

I had a hard time with integration of pxe boot in my organization.

Internal ticketing system and integrates well with other support applications.

The vulnerability scanning section is difficult to use and has not seen much improvement recently. This is really the only major function of KACE that we do not use.

Highly recommend this product. It is one of our most trusted tools.

A good platform at an appropriate price, which can be relied upon to accomplish a lot of administrative matters.

Overall, the application has limited functionality and works as a basic IT ticketing system. The frequent alerts about restarting the system after the patching is annoying.

Notifications and reports. I don't deal with Service Desk directly, but I love it.

It gets the job done so if you need less options and features it could save you some money. Depends on needs, we're phasing it out.

The thing I liked the most about KACE was the ease of use.

Amazing, from all point of view, from products to customer service.

KACE has been wonderful for us for years. We did use it for full issue ticketing with the company for years but have recently moved to another program for this purpose.

Long time KACE user, highly recommend this product.

We have been using KACE for more than 10 years and have appreciated the way that it has kept up with new trends and technology as the expectations of IT groups change.

The View by drop downs/changing views is sometimes finiky.

iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem management, change management, end user self-support and reporting functionalities within a suite.


iSupport allows users to manage all the aspects of the help desk process including incident, change and deployment approvals from a single solution. The incident management functionality of the solution combines incoming requests from multiple sources such as phone, email, chat and discussion forums and routes them to the appropriate staff based on defined business rules.


iSupport features mySupport which allows users to share the self help material with team members. This feature also allows users to manage help desk discussion forums and live chat with end users.


iSupport features asset tracking which allows users to track all the IT assets with the help of scanning techniques and network queries. Users can schedule scans, maintain a log of historical issues and use the information for improving the quality of help desk services.



LongDescription

Support Ticket Management

Surveys & Feedback

Document Storage

Session Recording

IT Asset Management

Customer Service Analytics

Workflow Configuration

Contract/License Management

Change Management

Project Management

Customer Database

Automated Routing

Call Center Management

Problem Management

Self Service Portal

Screen Sharing

Performance Metrics

Diagnostic Tools

Multi-Channel Communication

Configuration Management

Queue Management

Social Media Integration

Workflow Management

Email Management

Ticket Management

Asset Tracking

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Availability Management

Macros/Templated Responses

Interaction Tracking

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Remote Access/Control

Appointment Management

Incident Management

Live Chat

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Chat

11-50

51-200

201-500

501-1000

1000+

iSupport

Live Online

Webinars

Documentation

US Dollar

KACE® by Quest supports your unified endpoint management (UEM) strategy by helping you discover and track every device in your environment, automate administrative tasks, keep compliance requirements up-to-date and secure your network from a range of cyberthreats. Discover, manage and secure all your endpoints from one console as you co-manage your traditional and modern endpoints, including Windows, Mac, Linux, ChromeOS, and iOS and Android devices. 

Designed for those seeking simplified total endpoint management: Inventory, service desk, asset management, license compliance, security, mobility, and more. 50 devices? 50,000? KACE does that. KACE Unified Endpoint Manager unites traditional endpoint management with modern management in a shared intuitive interface. 

Visibility
Get a complete inventory of all devices accessing your network and easily address security risks. How? Agentlessly, Agent-based, Modern Managed - KACE does it all.

Devices
Support a range of device types for users working from home, on the go or in the office. Windows, Mac, Linux, iOS, Android, ChromeOS. 

Autorenew
Use automated features to reduce IT team stress and limit impact to your users’ workflow.

Deployment and discovery
Easily scan for devices hitting your network and quickly deploy ready-to-use devices directly from the vendor.

Granular inventory
Access a detailed inventory of data on every device in your environment, using either traditional or modern management.

Flexible configuration
Define specific policies and administrative functions that can be applied to a single device or group of devices.

Application distribution
Automatic track, deploy and maintain current versions on software, keeping your environment secure and compliant.

Patch management
Secure your environment using minimal resources with set-it-and-forget-it patch identification and deployment.

Powerful mobile device control
Remotely locate, lock, erase or factory reset any enrolled mobile device.

App store integration
Provision and deploy required apps from the store or those developed in-house according to enterprise distribution programs. Manually or automatically identify out-of-date apps and push updates.

Reporting
Use existing templates or build ad-hoc reports on your entire endpoint fleet or just a subset of devices. Format reports to meet any compliance or organizational needs.

Built-in help desk
Enable users to easily report endpoint issues and quickly get a resolution, reducing the impact to their workflow and streamlining IT efforts.

Comprehensive device coverage
Fully manage all operating systems as well as printers, projectors, IoT devices and more from a single console.


User Management

Barcode/Ticket Scanning

Customizable Reports

Access Controls/Permissions

Activity Tracking

Automatic Patch Deployment

License Management

Procurement Management

Customizable Fields

Data Import/Export

Audit Trail

Configurable Workflow

Cost Tracking

Dashboard Creation

Inventory Tracking

Capacity Management

Compliance Management

Maintenance Management

Support Ticket Tracking

Role-Based Permissions

Customization

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Data Visualization

Patch Management

Audit Management

Real Time Reporting

Asset Lifecycle Management

Compliance Tracking

Monitoring

Prioritization

Supplier Management

Customizable Forms

Requisition Management

IT Asset Tracking

Issue Auditing

Third-Party Integrations

Maintenance Scheduling

Task Management

Inventory Management

Vulnerability Scanning

Get in touch with us, and we'll address your specific questions or concerns, as well as help you customize a solution for your unique requirements. You may also request a quote for products and/or services. To learn more about our solutions, just request a quote using the link here. We look forward to showing you how you can dramatically reduce complexity and risk to unlock the power of IT.  https://www.quest.com/register/126811/

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