All Lofty Reviews

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Ali

Restaurants, 2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2023

Chime An Organizational Necessity.

User Profile

Mary

Verified reviewer

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Serious Realtors' CRM

Works equally as well for single Realtors as Teams. Incorporates everything you need to works with clients including texting, emailing and calls inside the software. It's really a one-stop-shop for my real estate business.

PROS

Totally Realtor centric . If you have a team it has a Team Dashboard showing how many leads and how effectively they are being handled. Includes goals, easy to read analytics and property search for buyers and sellers. Chime also set up my website - now has a 'coming soon' feature for listings that is so easy to use. Great customer support, super responsive and helpful.

CONS

It's many amazing features means you have to learn the product, but Chime makes it much easier as there is a 'Show me how' instruction that walks you through whatever it is you're trying to do, step-by-step. Love it!

Ali

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

CHIME is the best CRM

Chime is an awesome CRM it beats out all the competitors with its integrations and consistent updates and improvements.

PROS

The lead management and system integrations are unmatched.

CONS

Chime tends to crash after every update. There is always a new glitch and support is not helpful.

Reasons for switching to Lofty

Integrations and utility was better at CHIME.

Stacy

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed April 2023

Multi-IDX integration does not work. I did not try one IDX, as I belong to 4 MLS's

Rarely can you talk with customer service. It is like they do not understand as they will send back a message the problem has been fixed, but it has not been fixed. Major problems with market reports, areas, format on mobile phones, multi-MLS IDX searches. Not worth your time or money.

PROS

CRM appears to be good, but with the IDX and website problems, your customers will never use the website.

CONS

The IDX and website problems go on and on . . . Customer service is fairly responsive, but they never follow through, they seem to never really understand the problem, even after I spend hours sending examples, videos, screen shots, and more to help them understand. I spent over $5000. (12 months) on my dime trying to work with Chime to fix the problems. It plain does not work. You will lose all customers from your site as it does not work as advertised, confuses customers, and once they realize it, they never come back.

Reason for choosing Lofty

They said the website would work with multiple IDX MLS's. It does not work correctly with multiple IDX MLS's. I spent 60 hours and over $5000. of monthly fees trying to get it to work and finally gave up. CAUTION: Almost impossible to cancel, they will keep referring you to a cancellation procedure online that does not work. You are not allowed to talk with anyone in the billing department. I had to cancel my credit card to stop the monthly charges.

Heather

Hospitality, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

User Friendliness

Im very impressed and chime is now widely accepted and I can use it with many other apps by link. Or seperate by routing vs card. I really am pleased and its now my primary.

PROS

Its a breeze. Anything you need to accomplish is right there and easy to find. No searching thru drop downs to find answers or functions. Its super secure, I had an app linked that was hacked. Chime was safe and had no attempt.

CONS

I was not sure it was real at first but I tried it out of necessity and did the download. I have no cons, its easy, secure and you can modify any and all notifications.

Reason for choosing Lofty

Chime is now widely accepted and the options for me as the user are simple, even now as they are becoming an industry powerhouse.

Billee

Real Estate, 1 employee

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2018

Real Estate CRM and website

PROS

User friendly, professional looking landing pages, CRM, & other tools to grow your business. Ability to send mass emails which appear personal.

CONS

Ad spend is a little high for the quality of the leads you receive, but I have found that to be the norm with most internet leads.

Glen

Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2018

Has a lot of potential, but also a lot of growing struggles

Chime is not well set up for a team. They are lacking many basic features. I would recommend for an individual agent, but not anyone running a team at this time. They have not built in any features that are needed for a team setup. I'm sure that it will come with time and it will get to a point that it runs well for a team. If you can accept some growing pains along the way, get on board now. I'm sure pricing will go up at some point. They are constantly working to improve and it has a great foundation.

PROS

The system is very user friendly, it's quick and they are adding additional features. They have excellent pricing compared to alternatives. Overall, I feel it is an excellent foundation and it will continue to improve. Overall, I'm happy with it so far.

CONS

There are a lot of glitches, errors in the system, problems with email templates, etc. They are all items I would associate with trying to grow quickly. Basically, growing pains. Their support is good and they address most. Some issues take multiple attempts to try and get it resolved. There are also a lot of grammatical errors and poor formatting that make it into the released product that should never make it past a quaity review.

Shayne

Construction, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2022

Chime review

Very good great app

PROS

Ease of use and spot me option makes it convenient if you overdraft

CONS

None I like the app and software very much

Jay

Real Estate, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed January 2020

Chime verses Cinc

Customer service was poor at best, any issues and it was like pulling teeth to get them to act.

PROS

While similar to Commissions Inc it did not have everything that Cinc had to offer. Functionality was good.

CONS

Nothing really to dislike about the software, it worked as it should.

Reasons for switching to Lofty

Was promised that Chime was Cinc on Steroids, and it was not.

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed August 2022

One of the best CRM software

PROS

It's has digital marketing tools and AI powered automation. I like the software too because it's helps in streaming sales funnels

CONS

I have not seen any fault or back drop with the use of this very software, so for now I don't have any reservations about the software yet.

Anonymous

51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed December 2019

Chime review

Overall, I’ve had a good experience with Chime.

PROS

I really like the app. It’s easy to use and I really like the design of it and my debit card. I was able to get approved for an account easily.

CONS

Hopefully, it’ll have a feature where you can add money from another card like PayPal does. Otherwise, I have no complaints.

Joshua

Real Estate, 1 employee

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed November 2022

Complete Scam - Long Term User

I'm not one to write reviews but this company needs to be held accountable. I've been with Chime for 2 years, Admittedly it started out well but quickly started to go down hill. When I was first researching Chime I had gotten many reviews from people I know about how bad the support and billing was. At first I didn't see it, and was super happy. Until this year.Keeping in mind, when dealing with chime support you are dealing with people in the Philippines only. These tech support agents are trained off of scripts and thats all they know. You'll play email tag with them for days before things get escalated to a "Tier 2 or Tier 3" tech support agent and then a couple days to weeks before you will get an answer on an issue. Many times their answer isn't a resolution. Its nearly impossible to talk to someone in the US besides someone in Sales.Chime forced an update Unbeknownst to me that caused all my links to break. Meaning I was spending money for who knows how long, on links that weren't producing listing results. Ticket was submitted; weeks go by and no result. Finally I get escalated to someone in the US office by getting in contact with [SENSITIVE CONTENT] in Sales. Their answer "the tech team will have a resolution in 1-2 months"...So me and my ad manager rebuilt our campaigns. because I wasn't going to sit 1-2 months paying for a $750 a month CHIME system, while not having ad traffic running to it. Needless to say pausing my leads through google cost me thousands of dollar

PROS

Constant updates to include new features in the system

CONS

Way too many tech issues for this system to be relaible

Kristine Mae

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2022

Chime really help my partner to hit our first million in real estate

I loved chime because aside from it is very friendly user it has an option to email and text the lead which is very convenient to us coz we already have those in one system, We used other CRM before but since they had very limited options to do we change and use the chime and this is very heaven to us. Kudos to the developer keep up the good work,

PROS

I also loved the thing we have an AI who texted our lead, drip campaigns as well are really good and also this CRM not pricey.

CONS

None so far, hopefully they will have an option to call directly though the laptop and no bridge number needed for virtual assistant

Reason for choosing Lofty

We choose this simple because we found it very friendly user and all of thing we need is here and just one crm

Lee Anne

Real Estate, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2020

What a frustrating company to deal with

I am not happy at all. The only reason we are staying with this CRM is because we feel stuck with everything we have set up and do not have the time to set up another one right now. I am disappointed on so many levels and have even spoken to some of the "managers" who just feed you BS and do not seem to care. One manager there [SENSITIVE CONTENT HIDDEN] was a total jerk to me because I was upset on the amount of problems I was dealing with for WEEKS.

PROS

I like the features THAT WORK. Tagging and lead tracking are not too bad but every other CRM offers this.

CONS

I do not even know where to start honestly. They offer a lot but they do not take the time to fix the new things they are implementing and just move on to new features. Working with the tech team (That works overnight by the way if you are in the U.S.) is like pulling teeth. I have several tickets open. I get generic responses and temporary fixes.

Michael

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed January 2023

Awful Customer Support

The customer support is so bad, it makes the CRM nearly impossible to use. It is awful, stay away.

PROS

This is a basic CRM. I am frustrated with basic functionality and the inability of customer support to be prompt or even remotely helpful with their responses.

CONS

Customer support. You can NOT get a hold of someone at this company. They don't answer the phone and when you get someone on chat, they chat with other users and are slow to respond. And when they do respond, it's unhelpful and inaccurate.

Reasons for switching to Lofty

Online leads

Jordan

Construction, 501-1,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Chime Banking

PROS

Chime banking is very easy to use. Download the software on Google play and sign up for your bank account. It takes only a few minutes to sign up. Banking is free. Checking and savings. If you need to do direct deposit they've got this available for you right away as well. Customer support is available, free and easy to use. They send you notifications and text alerts to notify you of your account being used and if your account is used in a unfamiliar way, they will notify you of this as well to ensure their is no one accessing your bank information.

CONS

The least thing I'd say I like about Chime is there is no banking local where I can go into a bank and do my banking if I so choice to.

Neil

Real Estate, 51-200 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

The best CRM for Real Estate Professionals

PROS

We've had 3 different CRMs before Chime, and once we got Chime it was a game changer. We love the ease of use it brings and highly recommend it to any real estate professional. We use it both for our realtor business and our investment business as well. Pros: - ease of use - seamless sync from web portal to mobile - customer service is top notch

CONS

I don't really see any cons with Chime at the moment. It is not the cheapest product out there, but in life you get what you pay for, and Chime is worth the payment.

Michael

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2023

Worst CRM in the biz

Terrible. I've had many, many problems and customer support is awful to deal with. They are terrible about getting back to me, all but impossible to reach, and not able to fix problems, even at a basic level. Stay away from this CRM

PROS

Not one thing. It offers basic functionality but the customer support is so bad, nothing is worth it.

CONS

Customer support is by far, without a doubt, the absolute WORST I have ever experienced.

Reasons for switching to Lofty

not sure; i should have stayed

Shawn

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2017

Simple and easy to use

Easy to use, powerful and the efficient

PROS

Very easy and straightforward CRM. I am a single user in our company and wanted a CRM to get started and this was the perfect cost efficient one for basic needs. Haven't explored all the functionalities yet though.

CONS

No built in transaction management part, needs connect with other vendors. At present I can find BrokerMint integrated, but I think it's best to connect more.

User Profile

Juan

Verified reviewer

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

Definitely a great tool to have.

Reminders! My follow up was horrible. I am still working on it and this is definitely a big help.

PROS

What I like most about this software is the fact that it's an all in one tool. Lead gen, CRM, mass e-mailer.

CONS

That I am unable to integrate my Yahoo account. That is probably the only con I have to say about this product.

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2023

do not get chime

horrible. don't do it

CONS

i don't like anything about chime. the phone number on the back of my card routed me to a MEDICARE service. I said I was calling about CHIME, they said it was a glich.... I don't want my money in a GLICH. done. Just get a local Credit Union.

User Profile

Brian

Verified reviewer

Real Estate, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2022

Chime real estate CRM review

Overall, very pleased. The annual cost is well worth it. would recommend to my colleagues .

PROS

I like most the lead generation, activity tracking. The dashboard is great to keep an eye on activity.

CONS

Sometimes on my android device screen gets garbled, I dont know if its a software problem or my phone settings.

John

Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed February 2020

Run do not walk

Very disappointed. Was told I could cancel at any time but can not get them to stop billing me.

PROS

Initial uploading seemed to be very customer service oriented.

CONS

Received leads daily but have a high suspicion that none of them were legit. Did not receive one response from the leads. When I made the decision to cancel they have given me the run around and have charged me 2 extra months despite asking to cancel.

Vida

Verified reviewer

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

FUNCTIONALITY

1

Reviewed October 2017

The most horrible people on Staff and they charge you for nothing. No products and no website

nothing to talk about cause they are horrible absolute horrible they just lie and promise and do not deliver especially their sales dept , managers anyone that they working there.

CONS

over charge. horrible staff, bad products. no Customer service and very too expensive . They over charged me and never gave me back the money. I would not recommend it to anyone. Promised but didnt deliver.

Maria

Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed February 2018

Our team has positive things to say about Chime

PROS

Chime is always updating and adding on features. Overall the on boarding/ transition process was easy.

CONS

Some features our team is accustomed to from old programs aren't fully developed yet in Chime. Sometimes it take Chime support a while to get back to us and our questions aren't always answered exactly.

Showing 1 - 25 of 86 Reviews