Generation of marketing feedback and creating sales reports and also monitoring different active campaigns across several marketing channels.

Zoho CRM provides a unique CRM capability and sales pipeline management and on multiple projects contacts management this product is amazing. Content creation and easy workflow management are the most important things that the platform offers the best.

Nothing at all to dislike on Zoho CRM because after the new user is through with training, the rest is just working.

Having used and implemented the big competitors, I can confidently say that Zoho CRM does everything a small or mid sized business would need. Many people in my space overpay for their CRM and the only reason they won’t switch is they’re overwhelmed by the thought of moving all their data and redoing any automated workflows.

Nothing that I can think of. I am not a power user of a CRM but it works.

Zoho is great until something goes wrong, they caused the glitch and no one has ever offered a suitable solution. You spend all this money setting up the system to be left high and dry when they have an issue.

Emails linked to the CRM which was all in one place.

The support team leave you going around in circles. When you give and instruction they always come back with but can we help you. This is always the response leaving you with no answers or resolution. They take your money and do not refund or offer any compensation. You get ignored and basically sent to the beginning every time so you go away.

As a Zoho CRM user, it has been critical in our business for it involves a seamless workflow from onboarding to ongoing usage, supported by customization options,data management tools,sales and marketing features,reporting capabilities,collaboration tools,and ongoing support and training resources.

Comprehensive functionality and User -friendly interface.

Complexity of initial setup of Zoho CRM where business processes are highly specialized.